Spring North Complaints Policy

 Basically, we want to receive general feedback on all our services or commissioned contracts. There will be many occasions when members and community members can give the staff valuable feedback or comments on our services. However, a complaint is more serious. The key difference between comment and a complaint is that should anyone make a complaint they will expect the organisation to do something about it, and not just listen. 

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Spring North is a member-based charity consortium covering Central and West Lancashire, Pennine, Morecambe Bay, and the Fylde Coast. 

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